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  Module 1: Introduction to Agile and Scrum 1.1 Agile Overview Definition and Principles of Agile Agile Manifesto and its Values Agile vs. Traditional Project Management 1.2 Scrum Framework Overview History and Evolution of Scrum Scrum Theory: Empiricism and Lean Thinking The Pillars of Scrum: Transparency, Inspection, Adaptation Module 2: Scrum Roles 2.1 Scrum Team Structure Scrum Team Composition Characteristics of a Successful Scrum Team 2.2 The Scrum Master Role Responsibilities and Core Skills Difference between a Scrum Master and a Project Manager 2.3 Product Owner Role Responsibilities and Core Skills Managing the Product Backlog 2.4 Development Team Role Self-Organization and Cross-Functionality Responsibilities and Core Skills Module 3: Scrum Artifacts 3.1 Product Backlog Definition and Purpose Creating and Refining User Stories Backlog Grooming/Refinement Techniques 3.2 Sprint Backlog Definition and Purpose Sprint Planning and Task Breakdown Definition of Done 3.3 Increme...

  Welcome to our comprehensive Call Center Training Course designed to equip you with the skills and knowledge needed to succeed in the dynamic world of customer service and phone-based support. Whether you're new to call centers or seeking to enhance your existing skills, this course will cover essential topics and provide practical insights to excel in this field. Course Outline: Introduction to Call Centers Understanding the role and importance of call centers in customer service. Types of call centers (inbound, outbound, blended) and their functions. Effective Communication Skills Developing clear and professional verbal communication. Active listening techniques and empathy in customer interactions. Customer Service Fundamentals Handling customer inquiries, complaints, and escalations. Building rapport and maintaining positive customer relationships. Telephone Etiquette Proper phone etiquette and tone of voice. Managing call flow and handling multiple tasks efficiently. Produc...

  In today's rapidly changing job market, acquiring new skills is essential for personal and professional growth. Whether you're looking to enhance your current career or explore new opportunities, mastering high-paying skills can significantly increase your earning potential. Let's dive into five lucrative skills you can learn to boost your income: Data Science and Analytics : Data science is at the forefront of technology-driven industries. Learning how to analyze and interpret data can open doors to high-paying roles like data scientist, business analyst, or machine learning engineer. Skills in programming languages like Python, statistical analysis, and data visualization tools are in high demand across various sectors including finance, healthcare, and e-commerce. Digital Marketing : With businesses shifting towards online platforms, digital marketing expertise is invaluable. Mastering skills like search engine optimization (SEO), pay-per-click (PPC) advertising, conte...

  In today's digital age, earning money from the comfort of your smartphone has become a popular option. If you're in Pakistan and looking to supplement your income without any investment, here are some reliable apps and websites to explore: Rozee App : Earn rewards by completing tasks like watching videos, playing games, and taking surveys. Download Rozee App MistPlay : Gamers can earn rewards for playing and completing tasks within mobile games. Download MistPlay CashMaal : Watch videos, complete offers, and refer friends to earn money. Visit CashMaal EasyPaisa : Apart from its payment services, EasyPaisa offers earning opportunities through promotions. Visit EasyPaisa Slidejoy : Get rewarded for unlocking your phone and viewing ads on your lock screen. Download Slidejoy Pocket Money : Earn money by trying new apps, games, and completing surveys. Download Pocket Money Money App : Similar to Pocket Money, Money App rewards you for completing tasks and trying free apps. Downloa...