ISO/IEC 20000 IT Service Management Internal Auditor™!
Course Title: ISO/IEC 20000 IT Service Management Internal Auditor™ Objective: To provide participants with the knowledge and skills required to perform internal audits of an IT Service Management System (ITSM) based on the ISO/IEC 20000 standard, ensuring compliance and continuous improvement of IT services. Course Duration: 2-3 Days (Adjustable according to schedule) Prerequisites: Basic knowledge of IT Service Management (ITSM) Familiarity with the ISO/IEC 20000 standard (not mandatory but recommended) Course Modules: Module 1: Introduction to ISO/IEC 20000 and IT Service Management (ITSM) Overview of ITSM and the importance of standardization Introduction to ISO/IEC 20000 and its structure Key concepts and benefits of ISO/IEC 20000 for organizations Resources: ISO/IEC 20000 Standard Overview Introduction to ITSM (YouTube Video) Module 2: Understanding ISO/IEC 20000 Requirements Detailed study of the requirements in ISO/IEC 20000-1 IT Service Management System (ITSM) processes...