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  Course Title: ISO/IEC 20000 IT Service Management Internal Auditor™ Objective: To provide participants with the knowledge and skills required to perform internal audits of an IT Service Management System (ITSM) based on the ISO/IEC 20000 standard, ensuring compliance and continuous improvement of IT services. Course Duration: 2-3 Days (Adjustable according to schedule) Prerequisites: Basic knowledge of IT Service Management (ITSM) Familiarity with the ISO/IEC 20000 standard (not mandatory but recommended) Course Modules: Module 1: Introduction to ISO/IEC 20000 and IT Service Management (ITSM) Overview of ITSM and the importance of standardization Introduction to ISO/IEC 20000 and its structure Key concepts and benefits of ISO/IEC 20000 for organizations Resources: ISO/IEC 20000 Standard Overview Introduction to ITSM (YouTube Video) Module 2: Understanding ISO/IEC 20000 Requirements Detailed study of the requirements in ISO/IEC 20000-1 IT Service Management System (ITSM) processes...

  Course Overview: This course provides a comprehensive introduction to ISO 9001, the internationally recognized standard for Quality Management Systems (QMS). You will learn the principles of quality management, the structure of the ISO 9001 standard, and how to implement a QMS that improves customer satisfaction and operational efficiency. Course Objectives: Understand the fundamentals of ISO 9001:2015 QMS. Learn how to establish and maintain a Quality Management System. Understand the process approach and risk-based thinking in quality management. Learn how to audit and maintain compliance with ISO 9001. Improve continuous improvement practices within an organization. Module 1: Introduction to ISO 9001 What is ISO 9001? History and significance of ISO 9001. Benefits of ISO 9001 certification. Key Definitions Quality, Customer Satisfaction, and Process Approach. ISO 9001:2015 Structure Overview of the ISO 9001:2015 standard and its seven principles of quality management. Module 2...

  Course Title: Introduction to ISO/IEC 27001 Information Security Course Duration: 1 Hour Course Outline: Introduction to Information Security (10 minutes) Definition of Information Security Importance of Information Security in organizations Overview of ISO/IEC 27001 Understanding ISO/IEC 27001 (15 minutes) History and Development of ISO/IEC 27001 Key principles of the standard Scope and applicability Key Components of ISO/IEC 27001 (15 minutes) Information Security Management System (ISMS) Definition and purpose Key elements of ISMS Risk Management Understanding risks Risk assessment and treatment Implementation Process (15 minutes) Steps to implement ISO/IEC 27001 Planning, implementing, monitoring, and reviewing Importance of continual improvement Certification Process (5 minutes) Overview of the certification process Benefits of certification Conclusion and Q&A (5 minutes) Recap of key points Open floor for questions Related YouTube Links: ISO/IEC 27001 Overview ISO 2700...